tag:blogger.com,1999:blog-6068414025177053488.post3796124376565711266..comments2020-10-03T02:46:22.274-07:00Comments on Obamamaniac: Your Business is in Danger!robertantonhttp://www.blogger.com/profile/04328668206947215920noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-6068414025177053488.post-72961445648980853882009-09-21T21:22:24.510-07:002009-09-21T21:22:24.510-07:00and there's more. At least some manager though...and there's more. At least some manager thought it was wise to follow up again:<br /><br />Dear Mr. :<br /><br />Thank you for your continued interest in this matter. I regret that you were not satisfied with the previous Manager's reply.<br /><br />Mr. Wingenfeld, our representative quoted you correctly when you asked "How much to change my flight".Confirmed ticket changes are robertantonhttps://www.blogger.com/profile/04328668206947215920noreply@blogger.comtag:blogger.com,1999:blog-6068414025177053488.post-60649341706105220292009-08-24T17:19:16.829-07:002009-08-24T17:19:16.829-07:00Yes, I also believe that he just didnt care; this ...Yes, I also believe that he just didnt care; this is the very reason that I believe they will soon be in trouble.<br />I did drop him another note. I'm now an Elite member, and I hope it's only because of my most recent flight itinerary and nothing to do with my letter.robertantonhttps://www.blogger.com/profile/04328668206947215920noreply@blogger.comtag:blogger.com,1999:blog-6068414025177053488.post-4932944049747038812009-08-24T16:46:33.749-07:002009-08-24T16:46:33.749-07:00The representative either missed the point of your...The representative either missed the point of your letter or just didn't care. <br /><br />"...it is absolutely essential that we adhere to the published terms and conditions of our ticketing policies, and we try to apply the rules consistently."<br /><br />That's the problem that you were pointing out. Their employees apparently are not empowered to help a customer when he/she Lamont Frazierhttps://www.blogger.com/profile/08954757986799460575noreply@blogger.comtag:blogger.com,1999:blog-6068414025177053488.post-25683236381906140582009-08-24T16:08:44.195-07:002009-08-24T16:08:44.195-07:00Now the response given is very unsatisfactory to m...Now the response given is very unsatisfactory to me as a customer. It even rings a bit on the sarcastic side.<br />Will I fly with this airline again? Only if it's a hundred or more dollars cheaper than any competing airline.<br />Will I recommend them to anyone else? It's very doubtful. I'd probably go out of my way, as would anyone who felt slighted and disabused, to relate my storyrobertantonhttps://www.blogger.com/profile/04328668206947215920noreply@blogger.comtag:blogger.com,1999:blog-6068414025177053488.post-13960324115126509582009-08-24T16:06:17.606-07:002009-08-24T16:06:17.606-07:00Dear Mr. -------:
Thank you for contacting us abo...Dear Mr. -------:<br /><br />Thank you for contacting us about your recent experience. I appreciate the opportunity to respond.<br /><br />You indicated that the gate agent did not waive the change fee to change your reservation to an earlier flight that was not full.<br /><br />Your comments are important to us and your requests will always be carefully considered. We regret the disappointmentrobertantonhttps://www.blogger.com/profile/04328668206947215920noreply@blogger.comtag:blogger.com,1999:blog-6068414025177053488.post-13819056610430531702009-08-06T16:08:43.661-07:002009-08-06T16:08:43.661-07:00Amen to that.Amen to that.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6068414025177053488.post-66773682241057172852009-08-06T14:53:23.463-07:002009-08-06T14:53:23.463-07:00Great letter. A lot of companies lost sight of the...Great letter. A lot of companies lost sight of the customer because they are too focused on the stock holders. What they fail to realize is that you can't please one without pleasing the other.Lamont Frazierhttps://www.blogger.com/profile/08954757986799460575noreply@blogger.com